How much deposit is payable and when is payment due?

We ask for a 15% deposit at time of order to hold your price. The balance is then paid on completion of the work with the exception of the template fee which is due after the template has been completed. 

How can I make payment?

Payment can be made by card, cash or instant bank transfer.  Sorry but we do not accept cheques and we cannot process American Express card payments. 

How quickly will samples take to arrive?

All samples are posted on a next day courier service with Royal Mail provided they are requested prior to 3pm. In rare circumstances sample may take 2 days to arrive. (Note that the samples posted on Friday may arrive on Monday rather than Saturday) 

Can you send a sample?

Absolutely! It’s one of the key factors that helps our customers to make their final decision. Single samples are usually sent completely free of charge subject to us having an understanding of your project. We would always ask for a conversation first to firm up your requirements and to make suggestions on which samples may work best with your project requirements, after which we will send a sample to you by registered courier. Samples usually arrive next working day. 

Preparation of kitchen before template

On the day of template, the team will use wood strips, plastic Corex or laser/line templators to create a full template of your kitchen.  It’s important that your kitchen is ready before the team arrive, since improperly prepared kitchens can lead to delays and re-visit costs. The kitchen itself must be fully fitted and level, ready for the template. Existing worktops may have to be removed to allow for more accurate measurements (our office staff will confirm all relevant details prior to booking the visit).

How long after order can you carry out the template?

The length of time required from order to template will vary depending on the volume of current orders, however as a rough guide, we will usually be able to complete a template within 7 days of template “readiness”.

Do you install nationally?

Yes we carry out national installations to most areas of the mainland UK excluding parts of Scotland and the West Country.

Will any gaps be left between worktops and walls?

This depends on how flat your walls are.  Stone worktops are cut straight and so if walls are bowed then small gaps can occur.  In such cases, neat corking can be used to fill the gaps and make them water-tight; please note that we do not complete this corking as standard.  You can also have upstands fitted to cover these small gaps. 

Will I see the joins?

Worktop joins are very neat and tidy however not invisible since it is stone at it’s core. Every effort is made to ensure the joins as small as possible and filled in a similar colour (or in clear) to the worktop. 

Do you remove old worktops?

Generally no however in some limited circumstance this might be available for an additional cost. We would ask you to speak to one of our representatives on 0330 016 0000 to clarify. 

Are the worktops guaranteed?

Yes.  The materials are guaranteed against manufacturing defects from the supplier and the installation service against incorrect fitting for the lifetime of the product. 

Is any processing carried out on site?

Generally, no.  Our team would come to you to carry out a template prior to processing, and that is then completed at out factory unit.  On-site processing may consist of a minimal amount of cutting of upstands and possibly a small amount of polishing.  In some circumstances where installation is far away from our factory or where requested, on-site processing is possible. 

Do you fit the sink?

Yes we will fix and stick all undermounts sinks as part of our service. Inset sinks will be checked ensure that the cut out is correct, however these would not be fixed in place since your plumbing engineer may wish to access pipework below. We should point out that we do not carry out the plumbing work required to connect your sink.

Do you cut out for the sink?

Yes, always. During template your sink requirements will be discussed. At that time we will determine whether the sink is undermount, inset / overmount, Belfast, etc. The aperture for the sink will then be cut out to the size of the sink requirements.

Do you do plumbing?

Unfortunately we do not carry out any services since these require qualified gas engineers.

How quickly will I receive a quote?

Once you’ve submitted your quote, it will be ready in less than 30 minutes (during working hours). You can call our main office on 0330 016 0000 but usually someone will call you directly to discuss your requirements. Once discussed, your quote will be sent to you via email

Do prices include installation?

Yes, prices will include installation unless otherwise requested and we do offer installation as standard. You may choose to install the worktops yourself however this should only be carried out by extremely experienced stonemasons.

How much do I need to budget?

The cost of any project will vary dependant on several factors, such as the type of material chosen, the number of “options” required like undermount sink cut outs, drainer grooves and upstands, and the size of the kitchen itself. No two projects are the same, however the average cost of a full kitchen project based on last year’s averages was between £1,700 and £2,500. For an exact price, please call our office on 0330 016 0000 to discuss in full.

How much is it without installation?

We highly recommend getting the full installation service as standard however should you wish to collect or arrange a delivery only of the finished worktops, you should deduct the “Installation” cost from your final quote. Note that under these circumstances, sign-off of the work must be made at time of collection / delivery to confirm the worktops are free from damage, etc.