Furniture Ombudsman

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The Furniture Ombudsman provides a free and independent service for consumers to deal with disputes with furniture and home improvement retailers.Originally known as Qualitas, The Furniture Ombudsman was first established in 1992 at the prompting of the Office of Fair Trading to improve the standards and service offered by furniture and floor covering companies and to help to resolve disputes through the Alternative Dispute Resolution Service. Retailers who support The Furniture Ombudsman follow the Code of Practice, which covers all domestic furniture (including fitted kitchen bedroom and bathroom installations) and floor coverings (sales for contract or office use are excluded). The Code sets out best practice principles to ensure high standards in product and service that will enhance customer satisfaction.

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