Letter of Warranty

GRANITE ZONE LTD guarantees the registered owner of the installed GRANITE ZONE LTD product against any installation defects for its LIFETIME from date of installation under the terms and conditions laid out herein.

The validity of the installation will only take effect where warranty registration is completed within 60 days of product installation. To register a warranty, customers must send an email to warranty@granitezone.co.uk along with their name, address, date of installation and invoice number. Please retain proof of purchase.

All product material installed by GRANITE ZONE LTD may also be guaranteed by the product’s supplier directly. Such guarantees must be registered with the supplier according to their terms and conditions.

GRANITE ZONE LTD reserve the right to decline any free warranty services if the requirements in the preceding paragraphs have not been met, or if customer information is false, illegible, or incomplete.

Your Warranty includes

This warranty obligates GRANITE ZONE LTD to make right errors occurring due to installation issues for the LIFETIME of the installation.

This warranty covers installation issues made by GRANITE ZONE LTD on installations of granite and quartz surfaces installed as countertops, flooring, cladding, and wall covering permanently installed in the interior of a property of the warranty holder where installation was completed by GRANITE ZONE LTD employees.

This Letter of Warranty is in all cases reliant upon the strict adherence of the customer to upkeep and maintain the GRANITE ZONE LTD product as detailed in the guidelines provided alongside the installation.

Your Warranty excludes

Any issues which are directly or indirectly caused by work, repair, or any other intervention carried
out by third parties not relating to GRANITE ZONE LTD. Including: problems cause by incorrect finish, modification, or manipulation of the original installation, performed by third parties not related to GRANITE ZONE LTD.

Failing joints where kitchen units have settled, sunk or deteriorated over time.

Issues caused by water ingress.

Damage arising from deficits or omission in the technical projects on which the buildings are executed, in which GRANITE ZONE LTD products are installed.

How to use Your Warranty

If you believe there is a defect in your GRANITE ZONE LTD installation and wish to make a claim, you can do so via letter, telephone, or email by contacting GRANITE ZONE LTD and giving your invoice number: GRANITE ZONE LTD, 2a Edelle Trading Estate, Quebec Street, Oldham, OL9 6QJ granitezone.co.ukTELEPHONE:0330 016 000EMAIL:warranty@granitezone.co.uk After due verification of your claim GRANITE ZONE LTD will proceed to replace or repair the material as necessary.